privacy policy

privacy policy

Privacy Policy

 

Our Privacy Policy outlines what information MyCarCheck.com collect via this website and how we use it.

1. Introduction

My Car Check is owned and operated by CDL Vehicle Information Services Limited (referred to as CDL VIS throughout the rest of this document).

CDL VIS is committed to protecting your personal information. It’s your information, it’s personal, and we respect that. We also want to maintain the trust and confidence of every one of our customers, as well as each visitor who uses our website.

CDL VIS and our partners aim to constantly improve our services to make used car buying, owning and selling easier, safer and cheaper.

Our Privacy Statement gives you detailed information on when and why we collect your personal information, how we use it, how we keep it secure and who we share it with.

Aside from helping us deliver an excellent product, the information you share with us means you’ll receive a more personalised and rewarding experience that is tailored to your needs.

Registering with us has many benefits, not least the opportunity to manage your personal information, receive information about our services and the opportunity to get involved in the MyCarCheck community. You can register with us at any time on our website or app.

2. Who We Are

CDL VIS is a limited company, incorporated in Scotland, whose registered office is 1 George Square, Castle Brae, Dunfermline, Fife, KY11 8QF and the registered data controller for My Car Check, MyTextCheck and CDLVIS.com.

CDL VIS is part of the CDL group of companies owned by CDL Group Holdings Ltd, which also includes Cheshire Datasystems Limited, CDL Production Services Ltd and CDL Internet Services Ltd. CDL VIS uses technical services and support provided by CDL group companies to process your personal information and provide our service to you.

If you have any questions regarding your information or how it’s used, please contact our Data Protection Officer:

Data Protection Officer
Strata House
Kings Reach Road
Stockport
SK4 2HD
Email: dataprotection@cdl.co.uk

3. How We Collect Your Personal Information

Generally, we collect your information when you decide to interact with us. This could include visiting our website, using our apps, registering an account with us, purchasing a service or it could be where you sign up to receive emails from us or enter a competition.

We also look at how our website visitors and customers use our website so that we can offer the best possible experience whether you’re purchasing a service or just trying to find out more information about us and our services.

We collect information in a number of ways which are listed below:

  • When you create an account,
  • When you use our apps on your devices,
  • When you request either a free or paid service from us,
  • When you registered for our Guarantee, under our previous terms,
  • When you visit our website: we use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages of our website that you visit. For more information please see our Cookie Policy. When you visit our website our web server automatically records your public internet protocol (‘IP’) address and also generates a log file.

4. The Types of Information We Collect

We only collect the information that’s necessary to carry out our business, to provide the particular service you’ve requested, to keep you informed of our services, or to keep you informed of related content and information that we think may be of interest to you.

There are occasions when you can choose not to give us certain information, but this, for example, may limit the level of personalisation we offer.

The type of information we collect depends on where and when it is gathered When you create an account with us, register on our website, use our apps, or purchase a service or product from us we need to collect information from you in order to provide the service you are requesting.

We may collect:

  • Names
  • Country of Residence
  • Postal Address
  • Email Address
  • Contact phone number(s)
  • Billing Address

We may ask you for more information for different services, including sales promotions, and competitions.

We may also ask some other, voluntary, questions during registration for certain services (for instance, details of vehicles, mileage, service history etc.) so we can gain a clearer understanding of who you are, which enables us to provide more personalised services to you.

We do not knowingly collect or store any personal information about children under the age of 16. It is a condition of using the service that you must be over 16 and by registering with us you confirm that you are over 16. We may ask you to provide your date of birth so that we can verify your age.

When you visit our website or apps we may collect the following information:

  • Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected devices to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.

  • Cookie Data: Cookie data, its use and how to control your cookie settings is covered in our Cookie Policy ;

  • Facebook: If you login to our website or apps using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a MyCarCheck identity. Depending on your settings or the privacy policies for social media and messaging services like Facebook, Twitter, Google, you may give us permission to access information from those accounts or services.

5. Why We Collect Your Personal Information and How We Use It

Generally we will use your information to provide a service you have requested, to offer you a personalised experience, so we can understand our customers’ needs better, to inform you of products, news, events or updates you’ve asked for to, contact you if we need to obtain further information from you to deliver the service requested or to provide additional information regarding our service.

Specifically, we use the information we collect from you in the following ways:

  • To carry out our business and to provide a service, or carry out a contract with you:
  • To fulfil purchase requests and provide services to you.
  • Process payments. Your credit or debit card information is processed securely via Shopify.com and Stripe.com.
  • If making a purchase we will not receive your credit or debit card details, or your bank details.
  • Provide the best possible customer services and to help us with our internal administration.
  • Contact you with important information relating to your purchase, such as confirming your order. If this information is not provided, we will be unable to deliver the service you are requesting
  • Where we have justifiable reason (including legal obligation and legitimate interest):
  • Analyse and continually improve the services we offer including, our website and other products.
  • Your pseudonymised data may be used to help us run the test version of our website that we use internally to pilot new features and ensure the smooth running of our web services.
  • The information we collect may be disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorised use of our website.
  • The information you provide may be shared with third-party suppliers such as contractors, agents and professional advisors to assist us in the use of the data for the purposes described in this policy.
  • We obtain and retain vehicle and associated data from many sources, including finance companies, insurers, and the police. This data is used to protect both those making searches and/or the owners of vehicles and/or those with an interest in the vehicle.

6. How We Handle Your Information and Other Organisations

We will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent. We will always ask for your consent to share personal information with any of our carefully selected partners.

Some of our service providers may have access to your data in order to perform services on our behalf – payment processing is a good example of this. We make sure anyone who provides a service to us enters into an agreement with us and meets our standards for data security.

CDL VIS retains responsibility for your data and it will not be used for anything other than the clearly defined purpose relating to the service that they are providing.

CDL VIS is not responsible for the privacy notices and practices of other websites, even if accessed using links from our website or apps, and recommends that you check the policy of each website you visit and contact its owner or Data Protection Manager if you have any concerns or questions.

Source Description of use Privacy policy links
Google Analytics anonymous reporting of site usage and for advertising on the website. Targeted content variants and experiment participation for Google Optimize. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites, please use this link Click Here to view
Google Firebase External third-party services used as follows
  • Firebase Cloud functions – used to run backend code in response to events triggered by Firebase features and HTTPS requests.
  • Firebase Authentication – uses data to enable end-user authentication and simplify end-user account management. It uses user-agent strings and IP addresses to provide added security and prevent abuse during sign-up and authentication.
  • Firebase Cloud Messaging – is a messaging solution that allows us to send you messages on your iOS or Android device. To disable notifications from My Car Check, please refer to your device manufacturer for details.
  • Firebase Dynamic Links – used when providing links so that you can be taken directly to the linked content in your native app, or if opened in a desktop browser, taken to the equivalent content on our website.
  • Firebase Performance Monitoring – allows us to gain insight into the performance characteristics of our iOS, Android, and web apps.
  • Firebase Predictions – provides predictions on our analytics data to help us provide a custom experience based on your anticipated needs.
  • Firebase Remote Config – allows us to make changes to our apps without the need to download and update.
  • Google Analytics for Firebase – helps us understand how users navigate and use our website applications.
  • Firebase Crashlytics – helps us track, prioritise, and fix stability issues that erode the quality of our applications so that we can further improve them. This data cannot be associated with a particular user. If you would like to opt-out, please navigate to the ‘Analytics Preferences’ in the ‘More’ section of your app.
Click Here to view
Amazon Web Services (AWS) a sub-processor to provide cloud hosting services Click Here to view
Dynatrace Collect information that is used to help us understand the performance of how users navigate through the journey. Dynatrace captures data like button clicks, link clicks, JavaScript errors, browser types and geographic regions. This data helps us continuously improve performance and fix functional problems Click Here to view
Survey Monkey We occasionally carry out surveys, these are used to help us understand our customers better, participation is completely voluntary. Click Here to view
ServiceNow™ Our call management system, if you request support from us, the details of your service requests will be processed in the Cloud service that they provide to us. Click Here to view
MailChimp 3rd party email service provider, to manage our marketing communication to subscribers. MailChimp act as a data processor on behalf of CDL VIS. Click Here to view
reviews.co.uk We request reviews for purchases, these are used to help us understand how our customers rate our service and participation is completely voluntary. Click Here to view
CMA Claims Where you have raised a claim under the guarantee, we will share data relating to your claim with them, for the purposes of investigating and resolving your claim. Click Here to view
Open Market Text service provider in order to facilitate the transfer of text messages for the service we provide to you. Click Here to view
Shopify To process payments you make when we provide a service to you. Click Here to view
Stripe To process payments when you pay for a service we provide to you. Click Here to view
MaxMind To provide fraud detection service that process Personal Data to help us avoid fraudulent transactions. In this capacity, MaxMind acts as an independent Data Controller. Click Here to view

7. Security and Retention

Despite all our precautions, no data transmission over the internet is 100% secure. Therefore, whilst we ensure that we have in place all appropriate security measures to protect your data we cannot guarantee the security of any information which you disclose to us and draw your attention to the fact that you do so at your own risk.

We’ll keep your personal information for as long as we need it to provide the products and services you’ve signed up to. We may also keep it to comply with our legal obligations and resolve any disputes.

In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of. We reserve the right to provide information to law enforcement agencies or assist where it is necessary for the prevention & detection of crime,

8. Updating Your Personal Information

We offer facilities where you can update your personal information at any time and change your marketing preferences by simply logging in to your account on our website or apps.

If you have received a previous email newsletter from us, you will find a personalised unsubscribe link in the footer of the email, where you can remove yourself from our list.

9. Your Rights

You have the right to:

  • access the personal information held about you
  • request that inaccurate personal data is corrected
  • request the deletion of your personal data
  • request the restriction of the processing of your personal data or to object to the processing of your personal data
  • request a copy of your data in a portable format

To exercise any of these please send an email to dataprotection@cdl.co.uk You will need to provide proof of identification.

Any complaints regarding the manner in which CDL VIS has processed your personal data should be directed to the Data Protection Officer.

You also have the right to complain to the Information Commissioner regarding the processing of your personal data. https://ico.org.uk/for-the-public

10. About Our Advertising

Online behavioural advertising (OBA) allows us to deliver targeted advertising to people who visit our website. It works by showing you adverts that are based on your browsing patterns and the way you have interacted with our site. It then shows you adverts which we believe may interest you.

As you browse our sites, some of the cookies we place on your computer will be advertising cookies, so we can understand what sort of pages you are interested in we can then display advertising on your browser that is based on these perceived interests.

It is important to remember that none of the OBA techniques we use will collect information such as your name, email address, postal address or phone number.

We may also share anonymised behavioural data with advertising partners, including commercial organisations that fund content labelled ‘Supported by’, ‘Paid content/Paid for by’ or ‘Advertiser content/from our advertisers’. This may mean that when you are on other websites, you will be shown advertising based on your behaviour on our website. We may also show you advertising on our site based on your behaviour on other sites.

Behavioural retargeting is another form of OBA that allows us and some of our advertising partners to show you adverts based on your browsing patterns and interactions with a site away from our sites.

For example, if you have visited the website of an online clothes shop, you may start seeing ads from that same shopping site displaying special offers or showing you the products that you were browsing. This allows companies to advertise to you if you leave their website without making a purchase.

If you want to opt-out of receiving online behavioural advertising, this does not mean that you will no longer receive advertising when you are using our sites. It just means that the advertising you see will not be customised for you.

If you would like more information about OBA and how to opt-out of it, please visit http://www.youronlinechoices.com/uk/

11. Updates & Changes to This Policy

Updates to this policy will be posted on this page – please check back from time to time. Where the changes are significant, we may also choose to email all our registered users with the new details. This policy was updated on 10th November 2020.

In the event that the ownership of CDL Vehicle Information Services Limited or the ownership or operation of this website is transferred to another party, the ownership and access to any data collected, processed or stored will transfer to the new owner.

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