contact us

contact us

customers

Thank you for using mycarcheck and our products

We really value our customers, so we will do whatever we can to answer your query as quickly and efficiently as possible. For a quicker response see our help and FAQs or you can send us a message through our contact form below.

Please note that we do not offer telephone support, and cannot phone users under any circumstances. All replies will be sent by email.

enquiry type

If you are trying to sign in using email and having trouble, please try logging in with a social account such as Google, Facebook or Twitter.

In some cases, clicking the link within a mail app is preventing login success.

You can set/reset a password using the "set password" button below the social sign in buttons.

The email address you submit will be sent set/reset password instructions. This should resolve the issue.

Consider purchasing a comprehensive report that will tell you important information such as if the car is recorded as being stolen, written off, has a loan outstanding on it, and much more. Be car confident, data comes direct from trusted sources, the Police, DVLA, MIAFTR and finance firms.

If you purchased a basic check, consider purchasing a comprehensive report that will tell you important information such as if the car is recorded as being stolen, written off, has a loan outstanding on it, and much more.

We can only report the car data as it is provided to us. We cannot alter the data from our partners, only report it. Our data comes from trusted sources, the Police, DVLA, MIAFTR and finance firms. Unfortunately for a small number of vehicles, the data provided to us is incomplete or inaccurate.

Checks are a snapshot of the data relating to a particular vehicle at the time the Check was created.

All the vehicle checks you purchase from 'mycarcheck' are saved to your 'my checks' area. Log in to your account via the website then make your way to the 'my checks' area. The 'my checks' section will list all your previous vehicles checks.

All the vehicle checks you purchase from 'mycarcheck' are saved to your 'my checks' area. Log in to your account via the website then make your way to the 'my checks' area. The 'my checks' section will list all your previous vehicles checks.

If you are still unable to see all your checks, this may be because you used a different email address to login. Scroll down to the end of your 'my checks' page and select 'recovert checks and credits'. You will be directed to enter an alternative email address in order to reclaim your checks.

All the vehicle credits you purchase from 'mycarcheck' are saved to your account. Log in via the website then make your way to the 'my credits' area. The 'my credits' section will list all your previous credit purchases and uses.

All the vehicle credits you purchase from 'mycarcheck' are saved to your account. Log in via the website then make your way to the 'my credits' area. The 'my credits' section will list all your previous credit purchases and uses.

If you are still unable to see all your credits, this may be because you used a different email address to login. Scroll down to the end of your 'my credits' page and select 'recovert checks and credits'. You will be directed to enter an alternative email address in order to reclaim your credits.

We can only report the car data as it is provided to us. We cannot alter the data from our partners, only report it. Our data comes from trusted sources, the Police, DVLA, MIAFTR and finance firms. Unfortunately for a small number of vehicles, the data provided to us is incomplete or inaccurate.

Checks are a snapshot of the data relating to a particular vehicle at the time the Check was created.

Images of vehicles are for illustrative purposes only. We endeavour to match images as closely as possible.

All our data comes from trusted sources such as the Government, the Police, DVLA, MIAFTR and finance firms. This data is made available to us on the basis that it is either a matter of public record or it is in the public interest for this data to be viewable.

The original generator of the vehicle check has the option to make the page "unlisted" by operating the appropriate toggle option when viewing the check page. Once the check is set to "unlisted" it will only be discoverable by people that have the check's uniqie identifier or URL.

Invoices are available on the my invocies page. You must be using the same account, or session, as the original purchase.

Something exciting is happening. We're currently working hard on our new and improved apps. In the meantime please make full use of the mycarcheck.com website, and rest assured that any checks you have previously purchased can be seen here as long as you use the same login details.

more help

If your query relates to a specific vehicle check then enter its short "check id" unique reference code in the form below. The check id can be found at the bottom of the first box in your vehicle check. Without the unique check id we might not be able to identify the check you are referring to.

check id

vehicle registration mark

your email address

how can we help more?

Thank you, we'll be in touch

police, public bodies & data protection

If you need to make an enquiry about our services or need information that might require a data disclosure, please contact our Data Protection Officer.

The Data Protection Officer cannot acknowledge or respond to ANY customer support requests.

dataprotection@cdl.co.uk
Data Protection Officer
CDL Vehicle Information Services Limited
Strata House
Kings Reach Road
Stockport
SK4 2HD

thinking about buying your next vehicle?

search
It's never easy choosing your next car, a vehicle check can help you be confident you’re making the right choice. We help take the stress out of making that key car buying decision by providing you with the critical information you need.
check
So which vehicle check is right for you? For your initial research the free Factsheet check is ideal. The Basic check is perfect for your shortlist and most importantly, before you buy, get a Comprehensive vehicle check to be completely car confident.
drive
We tell you important information such as if the car is recorded as being stolen, written off, has a loan outstanding on it, and much more. All based on the latest information we’ve received from trusted sources like the Police, DVLA, MIAFTR and finance firms.
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