Our customer carried out a Text Check on a BMW before purchasing the vehicle. The text confirmed that the BMW was a Category D write off, the customer called to get more information. Our agent could see that the customer had not carried out a mileage check on the vehicle and after asking the customer for the current odometer reading the agent could clearly see that our mileage entries were higher than the current mileage.
The customer had the V5c (Logbook) document reference number so our agent carried out a mileage VOSA check for the customer and it confirmed that the car had been clocked.
The customer was delighted that he had called and been given further information on the vehicle which ultimately saved him £3000.
Moral of the story: Check the full history of any vehicle that you are considering buying!
By the Call Centre Team – based in Glasgow, the friendly Call Centre Team are experts in used vehicle data: 0844 482 1950.