Privacy Policy

This policy was updated on the 10th January 2017

For the purposes of the Data Protection Act 1998, CDL Vehicle Information Services Limited of Kings Reach Road, Stockport, SK4 2HD is the Data Controller and owner and operator of this website (as set out in our website terms of use).

By visiting https://www.mycarcheck.com/about/privacy/, contacting us and submitting personal data to us you are accepting and consenting to the practices described in this policy and giving your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below. If any time you wish to withdraw your consent please contact us as set out below.

  1. What information is collected on our website and how we use your information?
  2. When you visit our website our web server automatically records your IP address for security and audit purposes and cookie data for a variety of purposes. Cookie data, its use and how to control your cookie settings is covered in our Cookie Policy

    We may also collect and process the following information volunteered by you for the purposes set out below:

    • Customer survey information to help us improve our products and services. Data collected and stored includes market research, interests, preferences and opinions.
    • Website registration information so that users can set up a user account which enables them to store and access previously bought vehicle check reports. Data collected and stored includes email address and password.
    • Payment information to enable users to quickly and securely pay for our products and services. Data collected and stored includes email address, name, telephone number, credit card details and billing address.

  3. What about payment information?
  4. Your credit or debit card information is transferred to and processed by Cheshire Datasystems Limited (“CDL”) (which is an associate company) and WorldPay. WorldPay is a major credit and debit card payment processor and is certified to the most advanced level by Visa and MasterCard. CDL is also certified to the most advanced level and processes thousands of card payments for major insurers.

    If you pay using PayPal we do not receive your credit or debit card details, or your bank details, but we will receive your name and address, in addition to the details you have directly provided.

  5. Who do we share data with and under what circumstances?
  6. The information you provide may be shared with third-party suppliers such as contractors, agents and professional advisors to assist us in the use of the data for the purposes described in this policy.

    The information we collect may be disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorised use of our website.

    We obtain and retain vehicle and associated data from many sources, including finance companies, insurers, and the police. This data is used to protect both those making searches and/or the owners of vehicles and/or those with an interest in the vehicle.

    You agree and consent to us disclosing relevant information about you and/or the vehicle and/or personal data that you provide or is reasonably obtained in the course of any enquiry, to any person to whom we consider that it would be expedient to do so.

    Disclosures may be made for the purposes of preventing, detecting or discouraging crime and/or for the apprehension or prosecution of offenders and/or for the recovery of stolen vehicles and/or in connection with, any legal proceedings (including prospective legal proceedings) and/or for the purpose of obtaining legal advice and/or is otherwise necessary for the purposes of establishing, exercising or defending legal rights.

    In the event that the ownership of CDL Vehicle Information Services Limited or the ownership or operation of this website is transferred to another party, the ownership and access to any data collected, processed or stored will transfer to the new owner.

  7. Will we ever contact you?
  8. As part of our commitment to the highest levels of customer service, we may contact you using any personal information you have submitted to our website to assist you with your transaction, such as if you encounter difficulties completing a transaction online as a result of a failed payment page. In addition, we may from time to time contact you to provide useful information or offers on our products and services. We will only do this if you have opted to receive communication from us.

  9. What if you don't want to be contacted?
  10. If you do not want to receive email from us in the future, please let us know by contacting us by email (customercare@mycarcheck.com) or telephone (0330 331 0030).

    Alternatively, if you have received a previous email newsletter from us, you will find a personalised unsubscribe link in the footer of the email, where you can remove yourself from our list.

  11. What about cookies?
  12. Our website uses cookies, tracking pixels and related technologies. Please refer to our Cookie Policy for more information.

  13. Changes to this privacy notice
  14. We keep our privacy notice under regular review. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

  15. How to contact us
  16. If you want to request any further information about our privacy policy or would like to submit any comments or requests you can email us or write to at the address below.

    CDL Vehicle Information Services Limited

    Strata House

    Kings Reach Road

    Stockport

    SK4 2HD

    Email: customercare@mycarcheck.com

    Telephone: 0330 331 0030