Privacy Policy

This website is operated by CDL Vehicle Information Services Limited.

Our postal address is:

CDL Vehicle Information Services Limited

Strata House

Kings Reach Road

Stockport

SK4 2HD

Email: customercare@mycarcheck.com

Telephone: 0330 331 0030

What information is collected on our website?

When you visit our website our web server automatically records your IP address for security and audit purposes.

We collect information volunteered by you, such as survey information, website registrations or payment information, such as credit card details and billing addresses.

What about payment information?

Your credit or debit card information is transferred to and processed by CDL and WorldPay. WorldPay is a major credit and debit card payment processor and is certified to the most advanced level by Visa and MasterCard. CDL is our parent company and is also certified to the most advanced level; it processes thousands of card payments for major insurers.

If you pay using PayPal we do not receive your credit or debit card details, or your bank details, but we will receive your name and address, in addition to the details you have directly provided.

Who do we share data with and under what circumstances?

The information you provide is not shared with any third-party other than those explicitly stated in this privacy policy.

The information we collect may be disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorised use of our website.

We obtain and retain vehicle and associated data from many sources, including finance companies, insurers, and the police. This data is used to protect both those making searches and/or the owners of vehicles and/or those with an interest in the vehicle.

You agree and consent to us disclosing relevant information about you and/or the vehicle and/or personal data that you provide or is reasonably obtained in the course of any enquiry, to any person to whom we consider that it would be expedient to do so.

Disclosures may be made for the purposes of preventing, detecting or discouraging crime and/or for the apprehension or prosecution of offenders and/or for the recovery of stolen vehicles and/or in connection with, any legal proceedings (including prospective legal proceedings) and/or for the purpose of obtaining legal advice and/or is otherwise necessary for the purposes of establishing, exercising or defending legal rights.

Will we ever contact you?

In our commitment to the highest levels of customer service, we may contact you using any personal information you have submitted to our website to assist you with your transaction, such as if you encounter difficulties completing a transaction online as a result of a failed payment page. In addition, we may from time to time contact you to provide useful information or offers on our products and services. We will only do this if you have opted to receive communication from us.

What if you don't want to be contacted?

If you do not want to receive email from us in the future, please let us know by contacting us by email (customercare@mycarcheck.com) or telephone (0330 331 0030).

Alternatively, if you have received a previous email newsletter from us, you will find a personalised unsubscribe link in the footer of the email, where you can remove yourself from our list.

What about cookies?

Our website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform or third parties acting on our behalf and stored on your device.

What cookies do we use?

Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and to personalize the website or to improve your experience.

We also use analytical cookies that allow us to recognise and count the number of visitors and to see how visitors move around the site when they're using it. This helps us to improve the way our website works.

In addition cookies may be used to track how you used our site during your visit to then show you relevant ads for our services when you visit other websites.

No personal information is stored, saved or collected by these cookies.

How can you opt out of cookies?

You can disable any cookies already stored on your computer using your browser settings, but please be aware that this may stop our website from functioning properly.

You can opt out of receiving targeted advertising by visiting the EDAA

Or the Network Advertising Initiative

Do cookies or their use ever change?

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy policy. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses.

What do we know about you and how can you find out more?

Upon request, we can provide website visitors with access to any information that we maintain about them, including:

  • Unique identifier information (e.g. customer number or password)
  • Transaction information (e.g. dates on which customers made purchases, amounts and types of purchases)
  • Contact information (e.g. name, address, phone number).
  • Consumers can access and change any of the personal information we hold by contacting us by email or telephone.

What specific cookies do we use on our website?

For information about the specific cookies used on this website, please see below:

Type of Cookies Source More Information

Advertising Cookies

DoubleClick

This cookie allows our service provider, DoubleClick, to collect information when you use this website. DoubleClick uses this information to identify the interests of car owners so that we can deliver advertising that is more relevant to your interests.

Read more information on DoubleClick (Google) and its privacy practices.

Functional Cookies

Facebook

These cookies collect information that is used to allow you to log in to our website using your Facebook account.

Read more information about Facebook's Login for Apps functionality

Payment Cookies

PayPal

These cookies collect information that is used to allow you to make payments via the PayPal payment system.

Read more information about PayPal's payment systems

Analytics Cookies

Google Analytics

These cookies collect information that is used to help us to understand how users navigate and use our website so that we can further improve it.

Read more information on Google Analytics and its privacy practices

Analytics Cookies

Click Tale

These cookies collect information that is used to help us to understand how users navigate and use our website so that we can further improve it.

Read more information on Click Tale and its privacy practices

Refuse these cookies

If you feel that this website is not following its stated information policy please contact us as soon as possible.